Terms of Service

1. Who we are

Tai is a product operated by SagauCo Pty Ltd (“SagauCo”, “we”, “us” or “our”). We provide an AI-powered worker that sits on your website and a companion app (Tai Control) to monitor and manage leads.

Our contact email is hello@sagauco.com.au.

These terms are a general template and do not replace independent legal advice.

2. Agreement to terms

By accessing or using Tai, the Tai Control app or any related services, you:

• Agree to be bound by these Terms of Service; and
• Confirm that you have authority to enter into this agreement on behalf of yourself or your business.

If you do not agree to these terms, you must not use Tai or the Tai Control app.

3. Key definitions

• “Tai” means the AI worker, chat widget and underlying backend services we provide.
• “Tai Control” means our companion mobile app for monitoring leads and conversations.
• “Client” means the business or individual who subscribes to and configures Tai.
• “Visitor” means any person who interacts with Tai on a website or landing page.
• “Services” means Tai, Tai Control and any related products, features or websites we operate.

4. Accounts and eligibility

• You must be at least 18 years old to become a client.
• You are responsible for keeping your login details, API keys and Personal Access Tokens (PATs) secure.
• You must notify us promptly if you believe your account or PAT has been compromised.

5. Trials, subscriptions and payment

5.1 Free trials

We may offer a time-limited free trial. We reserve the right to modify or withdraw a trial offer at any time.

5.2 Subscription plan

Ongoing use of Tai after any trial period is subject to payment of the subscription fees we publish or agree with you in writing.

• Fees are usually charged monthly in advance.
• Prices are subject to change, but we will give you reasonable notice before any increase.
• All fees are exclusive of any applicable taxes unless stated otherwise.

5.3 Cancellations

You can cancel your subscription at any time, effective at the end of your current billing period. We do not provide refunds for partial billing periods except where required by law.

6. How you may use Tai

You agree to use Tai and Tai Control for lawful business purposes only. You must not:

• Use the services for any illegal, harmful or fraudulent activity.
• Send spam, unsolicited marketing messages or misleading communications.
• Attempt to gain unauthorised access to our systems or disrupt the services.
• Reverse-engineer, decompile or attempt to extract source code from Tai.
• Use Tai to process highly sensitive data (for example: health records, payment card data, government identifiers) without our express written consent.

You are responsible for the content of prompts, configuration and instructions you give to Tai, and for complying with any laws that apply in your industry and region.

7. Your content and leads

As a client, you retain ownership of the content you provide to configure Tai and the leads generated for your business. You grant us a limited licence to host, process, store and transmit that content as needed to operate the services.

You are responsible for obtaining any necessary consents from your customers and website visitors so that we can process their data on your behalf.

8. Data protection and privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these terms.

Where we process personal information on your behalf as a client, we do so as a service provider or processor. You are responsible for your own compliance with applicable privacy and data protection laws.

9. Service changes and availability

We work to keep Tai reliable and available, but we do not guarantee that the services will be uninterrupted or error-free.

We may:

• Modify or improve features from time to time.
• Perform maintenance that may temporarily affect availability.
• Discontinue features that are no longer viable or widely used.

If we make a material change that significantly reduces core functionality, we will aim to give you reasonable notice where practical.

10. Intellectual property

We (and our licensors) own all rights, title and interest in and to Tai, Tai Control, the underlying software, designs, logos and brand elements, except for client content described above.

You may not use our name, logos or branding in a way that suggests an endorsement or partnership unless we agree in writing.

11. Disclaimers

Tai uses AI to generate responses based on the configuration you provide. While we aim for high quality, we do not guarantee that every response will be accurate, complete or suitable for every purpose.

To the maximum extent permitted by law, the services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

12. Limitation of liability

To the maximum extent permitted by law, SagauCo will not be liable for any:

• Loss of profits, revenue or business opportunities;
• Loss or corruption of data; or
• Indirect, consequential or special damages,

arising out of or in connection with the services, even if we have been advised of the possibility of such loss.

Where our liability cannot be excluded by law, it is limited to the greater of: (a) the amount you have paid us for the services in the three (3) months immediately before the event giving rise to the claim; or (b) AUD $500.

13. Indemnity

You agree to indemnify and hold SagauCo harmless from any claims, losses, damages, liabilities, costs and expenses (including legal fees) arising from:

• Your breach of these terms;
• Your misuse of the services; or
• Your violation of any law or third-party rights in connection with your use of Tai.

14. Suspension and termination

We may suspend or terminate your access to the services if:

• You breach these terms and do not fix the breach after we ask you to; or
• We reasonably believe your use of the services is unlawful, unsafe or risks harm to others.

You may terminate your subscription at any time by following the cancellation process we provide. On termination, we may delete or anonymise your data after a reasonable retention period, subject to legal requirements.

15. Governing law

These terms are governed by the laws of Queensland, Australia, and you submit to the exclusive jurisdiction of the courts of Queensland (and any courts that may hear appeals from those courts) in relation to any dispute arising under or in connection with these terms.

16. Changes to these terms

We may update these Terms of Service from time to time. When we do, we will update the “Last updated” date below. If changes are significant, we may provide additional notice through our websites or by email.

Last updated: 7 December 2025